Valuations & Lost items
FAQ's
Valuations
A valuation gives you peace of mind that, if the worst should happen, your treasured items and family heirlooms will be protected. With every purchase at Dipples, we can provide you with the required documentation for insurance companies. These cover all items from our extensive watch and jewellery collections.
It is generally recommended to have your items valued every 5 years, although in times of uncertainty, prices can fluctuate much more rapidly and a valuation after 3 years might be needed. At Dipples, we are proud and delighted to offer an in-house valuation service, these are carried out at our Bury St Edmunds store.
Whilst your watch an jewellery items are in our possession, they are always covered by our own comprehensive insurance policy. To discuss a valuation of your precious items in more depth, you can contact us via the link below, or by visiting our stores in Norwich, Dereham or Bury St Edmunds.
Loss of items
Anyone who has had to replace a damaged, lost or stolen watch or item of jewellery will tell you that it can be an emotional and difficult journey. We often find that insurance companies give conflicting advice or push their customers to only use their preferred advisors. Whilst we always hope that you are never in a position where the worst has happened, we would like to say that it is normally unlikely that an insurance company can force you to use specific suppliers or accept a cash settlement. If this situation was to ever arise, please come and see us at Dipples and we will do whatever we can to repair any items, or replace what you have lost. If you had a bespoke item, our jewellers can design a replacement that looks like your original.
To find out more about our insurance service and how we can help you, speak to our expert team. You can find the locations of our stores here.
