Only Genuine Products at Dipples

Buying a luxury item is an exciting time, but it is important to ensure that you are buying from an authorised stockist of whatever you wish to purchase. 

Dipples are an authorised stockist of every brand that we have featured on our website or in-store (excluding pre-owned items), so you are able to make a purchase safe in the knowledge that the product you are buying has been delivered to us directly from the manufacturer, or their appointed agents. Thus, all of our luxury items are supplied directly from the brand and are 100% authentic, with the full manufacturer’s warranty. Any aftersales and repairs will be completed by a qualified watchmakers or jewellers either by the brand or their appointed agent.

When purchasing a luxury item, the manufacturer’s warranty entitles you to cover for any unexpected failure of goods or manufacturing defects, but only if you have purchased from an authorised dealer, the warranty will go above and beyond your rights in consumer law. In the case of any warranty repair work being required, the brand will require proof that you have purchased your luxury watch from an authorised watch dealer by supplying the original warranty card with date purchased and authorised watch dealer stamp, they will often also be happy to have a receipt or invoice from the date of purchase, which we store securely on our systems. Manufacturers will not honour the manufacturers warranty unless the product was purchased through an authorised watch dealer. The manufacturer’s warranty becomes invalid if the watch has been serviced or handled by an unauthorised third party.  A manufacturer's warranty is not an insurance product and does not cover things such as wear and tear.

Many grey market, unauthorised watch and jewellery dealers acquire their products through illegitimate channels, often unwilling to explain where they come from because they are not officially authorised to sell them. Often, if the trader is not an authorised dealer they advertise the products at discounted prices, which can look appealing on the surface. However, if you read the small print, they are likely to offer their “own” warranty, not the manufacturers. This means that should any aftersales warranty service be required; the watch will not be sent to the manufacturer. Instead, it will be handled by the unauthorised dealer who may not know how to service your watch correctly or have access to the appropriate parts which are needed, resulting in more damage and future cost. When purchasing from an authorised stockist, you can rest assured that the product is genuine and that all the aftersales service you require will be completed to the high standards that the manufacturers maintain. When a dealer is not authorised to sell luxury items, you could be purchasing unauthentic, fake or stolen goods without knowing. If the unauthorised dealer happens to go out of business, the warranty offered to you will also no longer be valid and you will have no warranty with your treasured possession at all.